Eureka Outsourcing Solutions P. Ltd

Eureka is a point of reference for telemarketing & teleservice across BPO & KPO segments for the services offered to Insurance, Banking, Telecom, Real Estate, Retail, Manufacturing, FMCG, Hospitality,Airline, Market Research (CATI) etc…segments & partnering with leading brands for their success.BOT of Call Center - Eureka undertakes projects for setting up contact center & operating them for clients who would like to outsource on a DOC model.
Eureka OSL expertise is benefited by clients in the segments shown below.
Telemarketing:
Direct Marketing
Lead Generation for BPO & KPO. (B2B, B2C)
End to End Fulfillment (Acquisition).
Affinity Upsell & Cross Sell Campaigns.
Revenue Enhancement - Value Adds.
Teleservice:
Customer Service
Inbound & Outbound Services.
E2E query management.
Retention Management.
Verification process.
CSAT & ESAT services.
Campaign Support. (BM, SMS, Email, Chat etc)
Reference Management.
Upsell & Cross Sell initiatives.
KPO:
Domain Expertise
Conduct Consumer Survey (CATI & ICT).
Market Research for business opportunity.
Supply Chain Management.
(Quotation, Pricing, Sales Orders, Contract Review, Post Sales Support)
Collection.
Complaint Management.
Record management (Data update, analysis & management).
Online Technical support.
Knowledge Platform Integration.
Sanction basis authorization level.
Agreement Evaluation.
FOS:
Field Representative
Verification & Survey.
Presentation.
Collection of documents.
Promotion.
Skip Tracing.
Specialties

Leading BPO & KPO Call Center in Delhi / NCR, Mumbai, Thane, Maharashtra, Kolkata, Chennai, India