Eureka is a point of reference for telemarketing & teleservice across BPO & KPO segments for the services offered to Insurance, Banking, Telecom, Real Estate, Retail, Manufacturing, FMCG, Hospitality,Airline, Market Research (CATI) etc…segments & partnering with leading brands for their success.BOT of Call Center - Eureka undertakes projects for setting up contact center & operating them for clients who would like to outsource on a DOC model.
Eureka OSL expertise is benefited by clients in the segments shown below.
Telemarketing:
Direct Marketing
Lead Generation for BPO & KPO. (B2B, B2C)
End to End Fulfillment (Acquisition).
Affinity Upsell & Cross Sell Campaigns.
Revenue Enhancement - Value Adds.
Teleservice:
Customer Service
Inbound & Outbound Services.
E2E query management.
Retention Management.
Verification process.
CSAT & ESAT services.
Campaign Support. (BM, SMS, Email, Chat etc)
Reference Management.
Upsell & Cross Sell initiatives.
KPO:
Domain Expertise
Conduct Consumer Survey (CATI & ICT).
Market Research for business opportunity.
Supply Chain Management.
(Quotation, Pricing, Sales Orders, Contract Review, Post Sales Support)
Collection.
Complaint Management.
Record management (Data update, analysis & management).
Online Technical support.
Knowledge Platform Integration.
Sanction basis authorization level.
Agreement Evaluation.
FOS:
Field Representative
Verification & Survey.
Presentation.
Collection of documents.
Promotion.
Skip Tracing.
Specialties
Leading BPO & KPO Call Center in Delhi / NCR, Mumbai, Thane, Maharashtra, Kolkata, Chennai, India
Eureka Outsourcing Solutions (P) Ltd
Eureka Outsourcing Solutions (P) Ltd
Eureka is a point of reference for telemarketing & teleservice across BPO & KPO segments for the services offered to Insurance, Banking, Telecom, Real Estate, Retail, Manufacturing, FMCG, Motor, Hospitality,Airline, Market Research (CATI) etc…segments & partnering with leading brands for their success.BOT of Call Center - Eureka undertakes projects for setting up contact center & operating them for clients who would like to outsource on a DOC model (Dedicated operating center).
ReplyDeleteEureka OSL expertise is benefited by clients in the segments shown below.
Telemarketing:
Direct Marketing
•Lead Generation. (B2B, B2C)
• End to End Fulfillment (Acquisition).
• Affinity Upsell & Cross Sell Campaigns.
• Revenue Enhancement - Value Adds.
Teleservice:
Customer Service
• Inbound & Outbound Services.
• E2E query management.
• Retention Management.
• Verification process.
• CSAT & ESAT services.
• Campaign Support. (BM, SMS, Email, Chat etc…)
• Reference Management.
• Upsell & Cross Sell initiatives.
KPO:
Domain Expertise
• Conduct Consumer Survey (CATI & ICT).
• Market Research for business opportunity.
• Supply Chain Management (Quotation, Pricing, Sales Orders, Contract Review, Post Sales Support) & Payment Collection.
• Complaint Management.
• Record management (Data update, analysis & management).
• Online Technical support.
• Knowledge Platform Integration.
• Sanction basis authorization level.
• Agreement Evaluation.
FOS:
Field Representative
• Verification & Survey.
• Presentation.
• Collection of documents.
• Promotion.
• Skip Tracing.
Technology:
• SMS Getaway Integration(SMS Push & SMS Pull).
• Customized Web based Solutions..
• Customized CRM
• Dialer Integration with CRM(Customer Relationship Management) & CMS(Complaint Management System)
• Help desk Solutions.
Explore opportunities & partner with us…!
Eureka Outsourcing Solutions (P) Ltd.
Contact No.: +91 22 25302400.
Email ID: contact@eurekaosl.com